| CORRECT THE RECORD: Protect Your Reputation Online |
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According to Jupiter Research more than 90 percent of Internet users use search engines to do research or conduct due diligence prior to making personal or corporate buying decisions. With more than 55 million blogs on the Internet and billions of searches conducted every month on the search engines, your brand can become tainted in very short order over a virtual non-event as a result of the viral nature of the Internet.
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REPUTATION PROTECTION
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| The Internet is like the Wild West. Standards on socially acceptable behavior often get ignored. Negative comments about individuals and companies can appear with no consequences for inaccuracies or blatant lies. It only takes one inflammatory customer service complaint to destroy your image on the Internet, which can dissuade others from buying your products or services. To combat this problem, we work tirelessly to show that our CORRECT THE RECORD clients care about customer satisfaction and are committed to ensuring optimal service. Our CORRECT THE RECORD clients have a way to show they care! |
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HAVING A VOICE ONLINE TO TELL YOUR SIDE OF THE STORY
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| If Internet searches on your company name return negative comments prominently, searchers will be skeptical. You need a way to tell YOUR side of the story. Many so-called consumer advocacy sites use phrases such as SCAM, RIP OFF, and FRAUD in the subject lines and title tags of Web pages. This can create a negative perception about you and your company, deterring searchers from following the link to read your content and learn your account of what happened. |
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PREVENT NEGATIVE BLOGS ABOUT YOUR COMPANY
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| Disgruntled customers will be more inclined to post negative information about your company if they feel you did not show adequate concern for them or commitment to resolving their issue. Unhappy customers account for more lost business than happy customers for referrals. CORRECT THE RECORD™ makes it easy to resolve problems quickly before customers post online complaints. |
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SHOW YOUR CUSTOMERS YOU CARE!
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| By Creating a CORRECT THE RECORD™ profile, you can tell your side of the story and describe how you handled customer service complaints. Also, our service enables you to share your corporate overview. It allows you to provide links to testimonials, evidence to support your rebuttal and FAQs to answer the most commonly asked questions. Importantly, you can direct users to your Website and thereby drive sales. |
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PREVENT CHARGEBACKS
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| When a customer is upset, he or she will typically type your company name into a search engine such as Google, MSN or Yahoo looking for company information. Many product and service chargeback’s could be prevented by keeping an open line of communication with your customers. Many merchant account providers will shut you down for elevated chargeback events. By having a CORRECT THE RECORD™ profile under your company key phrase you can help to mitigate returns by giving customers the ability to convey concerns directly to your customer service department. Many issues can be resolved before the chargeback occurs. |
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SHOWCASE YOUR PRODUCTS AND SERVICES
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| Marketers know customers typically Google a company name to learn more before placing an order and trusting the company with their credit card information. CORRECT THE RECORD is a great way to showcase your products and services. When visitors learn more about your company and how you do business, they are more likely to buy. |
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PROVIDE 24/7 LIVE CHAT SUPPORT (Upgrade)
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Your customers DEMAND INSTANT SATISFACTION and keeping an open line of communication with them can help improve overall customer satisfaction and resolve customer service issues immediately before they become negative blog posts and/or chargeback events.
Resolving a service issue can create an UPSELL opportunity! |
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